Chapter 14

I think summaries are a wonderful invention.  I find more often than not, I am too busy to read an entire letter or wall of text someone has linked or emailed me.  Summaries really keep the reader in mind because, as the chapter says, they appeal not only to the readers of the main article of information but to the ones that don't have the time to read the entire article.  Brevity is far between these days in business communication, so I really think we should bring back the summary in work emails.