Chapter 10

I thought an interesting part of this chapter was the discussion of a "you" perspective.  'A letter displaying a "you" perspective puts the reader's interest and feelings first."  I think too often people write letters without this tone; they write in a "me" tone where it seems they are the only person who is being affected by the information in the letter.  At my company we have a few specific people that are known for writing nasty letters when things aren't being done correctly.  I think writing this kind of letter more or less shoots yourself in the foot.  People are less likely to get anything at all from your letter if you leave them out of the picture.