Ethnography Readings

My favorite article of this set was the one about the ethnography done on air traffic controllers, probably because I'm a CS major and user interface design has been an interest of mine.  I found the techniques carried out by the ethnographers very interesting and eye opening.  Their familiarity with all other types of studies was very impressive, it made for a very effective study, and an interesting read.  I thought it was very smart that they actually carried out tasks expected of the controllers, in order to gain an intimate understanding of their needs.  Overall, I would have enjoyed being one of the software developers on that project.