Chapter 4

This chapter discusses an approach to user study that is more like the approaches we learned in Computer Science.  It focuses on categorizing the user in a variety of different ways, in order to come up with a delivery that is effective.  I think that the approach of ethnography in conjunction with this more structured usability test would produce a document with such usability, that the users themselves would feel as if they wrote it.  The biggest point I took away from reading this chapter was that the language used must be tailored as closely as possible to the language used by the reader.  I can think of a few examples of writing I have produced that have not accomplished this.