Chapter 2

While working at my current job (software developer) I have participated in the reviewing and editing of a few different technical documents.  As a team, the development staff at my company reviewed a prototype, and eventually edited the final copy of our main product manual.  We considered many different traits of our customers when deciding the voice to write it in, such as their ethnicity and technical background.  I remember one of our dev's had written a computer science colloquial into the manual that referred to the resetting of a database by asking the user to 'blow away' the database.  I brought up the fact that only a portion of our users will have any database background, and that we should definitely word this differently.  This was a tremendous learning experience for me in the area of technical communication, and this chapter highlighted and expanded on many of the concepts I learned.